Privacy Policy

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Privacy Notice

This privacy statement is complementary to, and should be read and understood with, the general terms and conditions of the use set out on this website.

1.     Akani Travel provides this Privacy Policy to help you make an informed decision about whether to use or continue using the Akani Travel Site. If you do not agree to our practices, please do not use the Akani Travel Site.

2.    Your use of the Akani Travel Site, and any personal information you provide on the Akani Travel site remains subject to the terms of this Privacy Policy and our Terms of Service.

3.    This Privacy Policy covers the treatment of user information, including personally identifying information, obtained by the Akani Travel, including information obtained when you access the Akani Travel Site.

4.    This Privacy Policy does not apply to the practices of companies or parties that Akani Travel does not own or control, or to individuals whom Akani Travel does not employ or manage, including any of the third parties to which Akani Travel may disclose user information as set forth in this Privacy Policy.

 5.    The purpose of this privacy statement is to set out how Akani Travel collects, uses, shares and otherwise processes your personal information when you use this Site, or when you contact the Akani Travel electronically.

 6.    Akani Travel may obtain the following types of information from or concerning you or your business, which may include information that can be used to identify you as specified below (“PersonallyIdentifiable Information”):

6.1.  User Provided Information: You provide certain PersonallyIdentifiable Information, such as your phone number, billing information (if applicable) and physical address to Akani Travel.

6.2.  Cookies Information: When you visit the Akani Travel Site, we may send one or more cookies - a small text file containing a string of alphanumeric characters - to your computer that uniquely identifies your browser. Akani Travel uses both session cookies and persistent cookies. A persistent cookie remains after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser help file directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent.However, Akani Travel Site may not function properly if the ability to accept cookies is disabled.

6.3.  Log File Information: When you use the Akani Travel Site, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your web request, Internet Protocol ("IP") address, browser type, browser language, referring / exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time of your request, one or more cookies that may uniquely identify your browser, your phone number, phone number you are requesting the status of and various status information. When you use the Akani Travel site, our servers log certain general information about you.

7.    If you submit Personally IdentifiableInformation to us through the Akani Travel Site, then we use your personal information to operate, maintain, and provide to you the features and functionality of the Akani Travel Site. You agree that we may process your personal information for all purposes that relate to the Site and the products, services, facilities, tools or utilities offered on the Site.

8.    If you share your personal information with any third parties, we will not be responsible for any loss suffered by you, your dependents, your beneficiaries, spouse or employees. 

9.    Where applicable and to the extent appropriate, you confirm that we may share your personal information for administration purposes and the provision of Akani Travel Services and infrastructure.

10. You also confirm that we may share and combine all your personal information for any one or more of the afore mentioned purposes to customise the Akani Travel Services to meet your needs.

11. You agree that we may transfer your personal information outside South Africa, if you give us an email address that is hosted outside South Africa; or to administer certain services, for example, cloud services.

 12.  We do not use your phone number or other Personally Identifiable Information to send commercial or marketing messages without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out. We may, however, use your phone number, or email address, if provided, without further consent for non-marketing or administrative purposes.

 13. Please let us know if you do not wish to receive any direct electronic marketing from the Akani Travel. Akani Travel will store your personal information for the purpose of actioning this request and shall action it as soon as reasonably possible.

14. Akani Travel values the information that you choose to provide and will take appropriate, reasonable technical and organisational steps to protect your personal information from loss, misuse or unauthorised alteration. The information made available to Akani Travel concerning its members, is stored in databases that have built-in safeguards to ensure the privacy and confidentiality of that information.

15. You have the right to know what personal information Akani Travel holds about you. If you wish to receive a copy, please complete an 'Access Request Form' on the Akani Travel Site and specify the information you would like. Akani Travel will take all reasonable steps to confirm your identity before providing details of your personal information.

16. You have the right to request Akani Travel to update, correct or delete your personal information. Where Akani Travel cannot delete your personal information, the KPNR will take all reasonable steps to make such information anonymous. You agree that Akani Travel may retain your personal information until you request, in writing, Akani Travel to delete or destroy it. This is subject to our compliance with any laws which requires that we retain/store or dispose thereof.

17. Akani Travel may enter into arrangements with its partners and other third party suppliers in order for them to provide services to you. Those arrangements may require Akani Travel to disclose your personal information to them. If a third party asks Akani Travel for any of your personal information, we will share it with them only if: you have already given your consent for the disclosure of this information to that third party; or we have a legal or contractual duty to give the information to that third party.

 18.  We may collect and release Personally Identifiable Information and/or non-personally-identifiable information if required to do so by law, or in the good-faith belief that such action is necessary to comply with the laws of theRepublic of South Africa, international law or respond to a court order, subpoena, or search warrant or equivalent.

19.  Akani Travel also reserves the right to disclose Personally Identifiable Information and/or non-personally-identifiable information that Akani Travel believes, in good faith, is appropriate or necessary to enforce our Terms of Service,  against liability, to investigate and defend itself against any third-party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of Akani Travel Site or our servers, and to protect the rights, property, or personal safety of Akani Travel, our users or others.

 20.  You may, of course, decline to submit Personally Identifiable Information through the Akani Travel Site, in which case Akani Travel may not be able to provide certain services to you. If you do not agree with our Privacy Policy or Terms of Service, please discontinue use of the site; your continued usage of the site will signify your assent to and acceptance of our Privacy Policy and Terms of Service.

21. If we want to share your personal information for any other reason, we will do so only with your permission.

22.  Akani Travel uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. We cannot, however, ensure or warrant the security of any information you transmit to Akani Travel and you do so at your own risk. Using unsecured Wi-Fi or other unprotected networks to submit messages through Akani Travel Site is never recommended.Once we receive your transmission of information, Akani Travel makes commercially reasonable efforts to ensure the security of our systems.

 23.  However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If Akani Travel learns of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. Akani Travel may post a notice on the Akani Travel Site if a security breach occurs.

24.  The Akani Travel Site are hosted in the Republic of South Africa and are intended for and directed to users in the Republic of South Africa. If you are a user accessing the Akani Travel Site from the United States, European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure, that differ from the laws of the Republic ofSouth Africa, please be advised that through your continued use of the Akani Travel Site, which are governed by South African law, this Privacy Policy, and our Terms of Service, you are transferring your personal information to the Republic of South Africa and you expressly consent to that transfer and consent to be governed by South African law for these purposes.

25.  Akani Travel  may amend this privacy statement at any time, we recommend that you familiarise yourself with this privacy statement regularly.The most updated version of this privacy statement will govern the respective rights and obligations between you and Akani Travel each time that you access and use the Site.

26.  If you believe that Akani Travel has used your personal information contrary to this Privacy Statement, you must first attempt to resolve any concerns with Akani Travel. If you are not satisfied after this process, you have the right to lodge a complaint with the InformationRegulator, under the Protection of Personal Information Act.

The contact details are:

Postal Address:

The Information Regulator (South Africa)
 33 Hoofd Street
 Forum III, 3rd Floor Braampark
 P.O Box 31533
 Braamfontein, Johannesburg, 2017

Telephone Number:

+27 (0) 10 023 5207

Fax Number:

(011) 403-0668

Complaints email:

General enquiries email:

ThisPrivacy Notice was last modified 10th July 2023